Customers that are consumers are fundamentally entitled to a 14 day right of cancellation. The following provisions and notices apply with regard to the existence or non-existence of a right of cancellation as well as the consequences in the event of revocation.
Right of Cancellation
You have the right to cancel this contract within 14 days without stating the reasons for this.
The cancellation period is 14 days from the day that you, or a third party designated by you that is not the carrier, took possession of the last item.
In order to exercise your right of cancellation, you must inform us at
Telefon: +49 89 44218689
Telefax: +49 89 44760424
using a clear declaration (e.g., a letter sent via mail, fax, or e-mail) about your decision to cancel this contract.
To comply with the cancellation period, it is sufficient that you send the notification regarding the exercising of the right of cancellation prior to the expiry of the cancellation period.
Consequences of Cancellation
If you cancel this contract, all of the payments that we have received from you, including delivery costs (excluding ancillary costs that result from selecting another type of delivery than the standard, least expensive delivery offered by us) shall be promptly refunded to you no later than 14 days from the date that the notification regarding your cancellation of this contract has been received by us. We will use the same payment method that you used for the original transaction for this refund unless otherwise expressly agreed to with you; under no circumstances will we charge you fees for this refund. We may refuse the refund until we have received the items for return or until you have provided evidence that you have sent the items back, whichever is earlier.
You must promptly send back or surrender the items to us no later than 14 days from the date on which you informed us of the cancellation of this contract. To comply with the deadline, you must send the items back prior to the expiry of the deadline of 14 days. You are responsible for the direct costs related to sending the items back.
In the event of a cancellation, you must pay compensation for a loss in value resulting from handling the items in a manner that was not required for inspecting the quality, characteristics, and functionality of the items. This is the case, in particular, if the items were used as indicated.